C_TS470_2412 Exam Score & Exam C_TS470_2412 Tutorial
C_TS470_2412 Exam Score & Exam C_TS470_2412 Tutorial
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Passing the SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service (C_TS470_2412) exam can be a challenging task, especially if you have a tight schedule. You need comprehensive exam questions to prepare well for the exam. In this article, we will introduce you to Exam-Killer SAP C_TS470_2412 Exam Questions that offer relevant and reliable exam materials for your SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service (C_TS470_2412) exam preparation.
SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q80-Q85):
NEW QUESTION # 80
If two packages of a strategy plan are due on the same date, what determines which operations are assigned to a generated call object?
- A. The hierarchy of the packages
- B. The buffers of the packages
- C. The cycle length of each package
- D. The sequence number of the packages
Answer: A
Explanation:
In SAP S/4HANA Cloud Private Edition, Service, astrategy planuses a maintenance strategy with multiple packages(e.g., 3 months, 6 months) to schedule tasks. When two packages are due on the same date, the system must decide which operations from the associated task list are included in the generatedcall object(e.
g., a service order). The correct answer isthe hierarchy of the packages (A). Let's dive into this deeply.
Understanding Strategy Plans and Packages:
A strategy plan is linked to a maintenance strategy (e.g., "STR1") that defines packages with different intervals (e.g., Package 1: 3 months, Package 2: 6 months). Each package is assigned to specific operations in a task list (e.g., Operation 0010: oil change, Package 1; Operation 0020: full inspection, Package 2). The hierarchyrefers to the priority or precedence of packages when their due dates overlap, as defined in the strategy's configuration.
Why Hierarchy?
When two packages (e.g., 3 months and 6 months) align on a date (e.g., after 6 months, both are due), the system uses the package hierarchy to determine which operations are included in the call object. In SAP, the hierarchy is typically based on the package with thelongest cycletaking precedence, as it represents a more significant maintenance event. For example:
* Task list: Operation 0010 (Package 1: 3M), Operation 0020 (Package 2: 6M).
* On 2025-06-01 (6 months), both packages are due.
* Hierarchy rule: Package 2 (6M) is higher, so Operation 0020 is included, and Operation 0010 might be skipped or combined based on settings.
Why Not the Others?
* Sequence number (B):Sequence numbers order operations within a task list, not packages in a strategy.
* Buffers (C):Buffers (e.g., tolerance) adjust call timing, not operation assignment.
* Cycle length (D):Cycle length defines when packages are due, but hierarchy decides assignment.
Configuration Insight:
In SPRO # Plant Maintenance # Maintenance Plans # Define Maintenance Strategies, the hierarchy is implicitly set by package order or explicit rules (e.g., "highest cycle wins"). This ensures logical operation selection.
Practical Example:
Strategy: Package 1 (3M), Package 2 (6M). Task list: Op 0010 (P1), Op 0020 (P2). On 2025-06-01, Package
2's higher hierarchy assigns Op 0020 to the call object.
"When multiple packages in a strategy plan are due simultaneously, the hierarchy of the packages determines which operations are assigned to the generated call object."
NEW QUESTION # 81
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note:
There are 2 correct answers to this question.
- A. OData
- B. SOAP
- C. Doc
- D. RFC
Answer: A,B
Explanation:
SAP's clean core strategy emphasizes standardized, extensible integrations to minimize customizations and ensure upgrade stability. The recommended API types are:
* SOAP: A widely supported, robust protocol for structured data exchange, recommended for integrating SAP S/4HANA with external systems in a clean core approach.
* OData: SAP's preferred REST-based protocol for real-time, lightweight integrations, heavily utilized in SAP Fiori apps and clean core scenarios.
* Doc: Not a recognized API type in SAP's integration framework.
* RFC: While still supported, RFC (Remote Function Call) is considered legacy and less aligned with clean core principles due to its tight coupling.These recommendations are part of SAP's integration strategy for S/4HANA Cloud editions."SOAP and OData are recommended for clean core integrations to ensure standardized and scalable connectivity." (SAP S/4HANA Cloud Integration Guide).
NEW QUESTION # 82
In an SLA determination procedure, which of the following can you use? Note: There are 2 correct answers to this question.
- A. Service contract
- B. Service profile
- C. Response profile
- D. Service organizational unit
Answer: B,C
Explanation:
In SAP S/4HANA Cloud Private Edition, Service,Service Level Agreement (SLA)determination ensures that service transactions (e.g., service orders) meet predefined time or performance commitments. The SLA determination procedure uses specific profiles to calculate deadlines. The correct answers areservice profile (A)andresponse profile (B). Let's dive into this comprehensively.
What is SLA Determination?
SLA determination automatically assigns deadlines (e.g., response time, resolution time) to service items based on configured rules. It's critical for ensuring customer satisfaction and compliance with contractual obligations.
* Service profile (A):A service profile defines overall SLA parameters, such as the total time allowed to complete a service (e.g., "Resolve within 48 hours"). It's assigned to a service transaction or derived from a contract and includes settings like working hours or escalation rules. For example, a "Gold Service" profile might allow 24 hours for resolution.
* Response profile (B):A response profile specifies the initial response time (e.g., "Respond within 4 hours"). It focuses on the first action (e.g., acknowledging a customer issue) and is often paired with a service profile for a complete SLA framework. For instance, a "High Priority" response profile might mandate a 2-hour response.
Why Not the Others?
* Service contract (C):While a service contract may reference SLAs, it's not "used" in the determination procedure-it's a source document, not a configuration element like a profile. The SLA profiles are derived from or linked to it.
* Service organizational unit (D):This defines who performs the service, not the SLA deadlines. It influences assignment, not time-based SLA calculation.
How It Works in Practice:
* A service order is created (e.g., for a pump repair).
* The system checks the SLA determination procedure (customized in SPRO # Service # SLA Determination).
* Based on the item category or contract, it applies a service profile (e.g., 48-hour resolution) and response profile (e.g., 4-hour response).
* Deadlines are set and monitored (e.g., via the Service Order Issues app).
Additional Insight:
SLA profiles can incorporate calendar settings (e.g., excluding weekends) and priority levels,making them flexible for different scenarios. They're maintained in customizing under "Define Service Profiles" and
"Define Response Profiles."
"The SLA determination procedure utilizes service profiles and response profiles to calculate and enforce deadlines for service transactions."
NEW QUESTION # 83
What can you assign in a task list header? Note: There are 2 correct answers to this question.
- A. Production resources and tools
- B. Components
- C. Planner group
- D. Maintenance strategy
Answer: C,D
Explanation:
Atask listin SAP S/4HANA Cloud Private Edition, Service defines standard maintenance or service procedures. Theheadercontains general data applicable to the entire task list. The correct answers areplanner group (B)andmaintenance strategy (C). Let's explore this in detail.
Task List Header Overview:
The header (e.g., in transaction IA05/IA06) includes fields like task list type, group, and planning data, setting the context for all operations.
* Planner group (B):The planner group (e.g., "PLG1") is assigned in the header to indicate the team responsible for planning the task list's use (e.g., in maintenance plans). It's entered in the "Planner Group" field and links to organizational data (e.g., Plant Maintenance structure). For example, "PLG1" might be the North Region planners.
* Maintenance strategy (C):The maintenance strategy (e.g., "STR1") is assigned in the header for strategy-based task lists. It defines the packages (e.g., 3M, 6M) that operations will follow when the task list is used in a strategy plan. This is set in the "Strategy" field and ties the task list to scheduling logic.
Why Not the Others?
* Production resources and tools (A):PRTs (e.g., tools) are assigned to individual operations, not the header, in the operation details tab.
* Components (D):Components (e.g., spare parts) are also assigned at the operation level, not the header, via the components tab.
Practical Example:
Task list "TL001": Header assigns Planner Group "PLG1" and Strategy "STR1" (3M, 6M). Operations then specify tasks and resources.
Additional Insight:
The header data ensures consistency across all operations and integrates with maintenance plans for scheduling.
"In a task list header, you can assign a planner group and maintenance strategy to define planningand scheduling parameters."
NEW QUESTION # 84
In the service order, which reference objects can you assign on service item level? Note: There are 2 correct answers to this question.
- A. Product
- B. Installed base
- C. Counter
- D. Serial number
Answer: B,D
Explanation:
In aservice order, reference objects at the item level specify what's being serviced. The correct answers are installed base (B)andserial number (C).
* Installed base (B):An installed base (IBASE) groups technical objects (e.g., a customer's system), assignable to a service item for context.
* Serial number (C):Identifies a specific instance of a material/equipment, linked to the item for tracking.
Why Not the Others?
* Counter (A):Used for measurements, not a reference object.
* Product (D):A material, not a reference object like IBASE or serial.
"Reference objects at the service item level include installed base and serial number."
NEW QUESTION # 85
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